Didn't Receive Direct Deposit
If you requested Direct Deposit on your Colorado state income tax return and did not receive it, you should first contact the bank or financial institution to determine if they received your refund credit. Electronic transactions are posted daily, and may not be reflected on your latest bank statement. If your financial institution has no record of your refund, you can check the status of your refund by visiting our Revenue Online service.
Direct Deposit Refunds Converted to Paper Check
The Colorado Department of Revenue (CDOR) is responding to an increase in tax fraud cases by implementing enhanced security measures to protect state taxpayers.
Some refunds that are requested as Direct Deposit may be converted to paper check and mailed to the taxpayer's address as a method of verifying that the refund is legitimate. A letter will come with the refund that was converted to a paper check. The letter contains a phone number taxpayers can call. The number is just for those taxpayers who have not filed an income tax return yet or who are not expecting a refund -- to report the unexpected refund to the Department. You may also Report Tax Fraud online. Avoiding potential refund fraud by sending paper checks outweighs taking the risk of sending a refund electronically to the wrong party. Responding to the request to contact the Department will help the state combat refund fraud.
CDOR is asking taxpayers for patience while the state works to detect and prevent identity theft-related tax fraud. The Department takes taxpayer information and tax refund security very seriously and will take necessary precautions to ensure refunds go to the right person.
Timeline for mailed checks
Please note that it usually takes about 7-10 business days for the U.S. Postal Service to deliver the refund checks, but occasionally it can up to 30 days. If it has been more than 30 days and you have not received your refund check, you can start the refund check reissue process by signing a refund reissue letter. For more information on the check reissue process, please visit this webpage.